Carrier e-invoicing

Product

Rubiwin is an essential carrier access application within the Redspher marketplace. It provides carriers with the ability to create an account, manage their fleet, submit transport prices through auctions, track shipments, and invoice Redspher for payment.

Role

As the product owner of Rubiwin, I played a vital role in this significant project. Previously, all carrier invoices were managed manually, involving a tedious process of receiving invoices, manually verifying transport details, and processing payments. The objective of this project was to introduce an e-invoicing application that allows carriers to select their completed transports, validate prices, and automate the invoice creation for seamless and prompt payments. In this role, my responsibilities included:

• Conducting interviews with carriers and internal stakeholders to understand the existing processes thoroughly.
• Collaborating closely with UX/UI designers to create a Minimum Viable Product (MVP) that addresses key needs.
• Creating user stories and managing the product backlog.
• Testing the features and ensuring their functionality and usability.
• Preparing training materials for carriers and our internal operators who would support them.
• Developing a backend application to streamline the entire process.
• Gathering feedback from users to continuously improve the application.

Results

The implementation of Rubiwin yielded remarkable results:

• Within six months, 98% of our invoices became digital and 100% automated, from creation to payment.
• Achieved high customer satisfaction due to the user-friendly and efficient e-invoicing system.
• Reduced the payment processing time from several months to just one month.
• Eliminated back-and-forth communication between our financial department and carriers regarding invoice errors, leading to improved efficiency and accuracy.

The successful outcomes of this project significantly enhanced the invoicing process, resulting in streamlined operations, improved payment timelines, and increased satisfaction for carriers and internal stakeholders.